What This Privacy Policy Covers
We collect the information you provide when creating your account — name, contact details, and the payment method you choose, whether that's bKash, Nagad, or Rocket. When you make a deposit or request a withdrawal, transaction references and wallet identifiers are recorded so we can verify
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and process your request accurately. We also collect device and session data — the browser or app you use, your IP address, and interaction logs — to keep your account secure and detect unusual activity. We do not sell your personal data to third parties. Information
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shared with payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction. Data is retained for as long as your account is active and for a period afterwards as required by applicable regulations. If you close your account,
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you can request deletion of data that is not subject to a legal retention requirement. Your eligibility to use ek33 and the data rights available to you depend on your local law and the region from which you access the service.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.